遠隔サポート App Overview
The "遠隔サポート" app, provided by NTT DOCOMO, facilitates the utilization of services like "あんしん遠隔サポート" or "ネットトータルサポート." Through this application, users can connect to support centers, allowing operators to remotely view or operate the user's smartphone screen to assist with operations and settings. Customers using Google Pixel devices for "あんしん遠隔サポート" can install this app for seamless support.
This app enables operators to remotely perform actions such as screen scrolling, transitions, button taps, or drawings on the user's device, aiding in operations and settings. To activate this feature, users must enable the Accessibility API function as prompted while using the app. Data obtained through the Accessibility API function is solely used for operator support within the app.
